Returns & Exchanges
We want you to be happy with your purchase.
If for any reason, you are not satisfied with your purchase, we’ll be happy to offer a full refund or an exchange on any purchase within 30 days of your purchase. Returned or exchanged items need to be in its original condition. Unfortunately, we can’t accept any other way.
- Have no signs of wear scratch or damage
- In its original condition with tags still attached (if any)
- In all original packaging (boxes, brochures and pouches included)
- Gift cards
- Sale items
- Custom-made (made-to-order) design jewelry, engravings and special sizes
RITA Fine Jewelry will not be responsible for increased fees due to large packaging and reserves the right to deduct additional shipping fees from the refunded amount when applicable.
To start a return:
- The order number (if you do not have one, we can also track down your order with the original purchaser’s full name and email address)
- The address where the jewelry will be shipped from
- Please provide the email address associated with your order so we can apply the credit once processed and send you a confirmation email.
If you have any questions or concerns please email us at [email protected]
Contact us at [email protected] for questions related to refunds and returns.